Plan and carry out internal audits of a quality management system and report findings that drive improvement.
2 days (16 training hours)
Live Virtual / In-House
Verifiable certificate
Course overview
A practical course for staff who will audit their organisation’s quality management system. It covers ISO 9001:2015 requirements and the ISO 19011 audit process, with role-play audits throughout.
Learning objectives
By the end of the course, participants will be able to:
Explain the process approach and key requirements of ISO 9001:2015
Prepare an internal audit plan and checklist
Conduct process-based audit interviews and gather evidence
Write non-conformity statements and audit reports
Follow up corrective actions
Benefits
For you
Qualify as an internal quality auditor
Improve your understanding of how processes interact
A verifiable Vander certificate
For your organisation
A trained internal audit team to meet clause 9.2
Findings that lead to real process improvement
Better results at surveillance and recertification audits
Course content
Day 1
ISO 9001 and the process approach
Quality principles, clauses 4 to 10, risk-based thinking and documented information.
Day 2
The internal audit
Planning, checklists, interviewing, evidence, reporting, follow-up and assessment.
Who should attend
Staff appointed as internal auditors
Quality coordinators
Process owners and supervisors
Prerequisites
None.
Assessment & certification
An audit role-play and written assessment. Successful participants receive a Vander certificate for 16 training hours with a unique, verifiable certificate ID.
